Instructional Design &
Learning Systems
Designing performance-driven learning solutions that support clarity, adoption, and confident execution.
Designing scalable learning solutions, performance support, and operational documentation for real-world use.
Work Experience
Experience
2024-Present
Freelance Instructional Designer / Learning Systems Consultant
Contract & Project-Based
Remote · Jacksonville, FL
Design performance-driven learning solutions and operational documentation for organizations navigating technology adoption, process change, and professional learning needs. Develop scenario-based microlearning, job aids, quick reference guides, and SOP frameworks to support onboarding, consistency, and confident execution. Partner with stakeholders to translate complex workflows into clear, usable learning artifacts aligned to real-world constraints and learner needs.
Education
2020-2022
Master of Education
Education Leadership
(Cum Laude)
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University of West Florida
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Graduate-level training focused on organizational leadership, instructional systems, and data-informed decision-making. Coursework emphasized learning design, program evaluation, change management, and the development of scalable structures that support instructional quality, equity, and continuous improvement across complex organizations.
2011-2013
Bachelor of Arts, English (Magna Cum Laude)
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University of Illinois at Springfield
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Undergraduate study focused on advanced writing, analysis, and communication. Developed strong skills in crafting clear, audience-centered content, synthesizing complex information, and producing structured written materials—foundational strengths that support instructional design, documentation, and performance-focused learning solutions.
Professional Skillset
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Instructional Design & Adult Learning
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Performance Support & Job Aids
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Scenario-Based Learning
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Learning Systems & SOP Design
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Information Architecture
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User-Centered Content Design
Technologies
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Articulate Rise 360
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Canva
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Microsoft 365 (Teams, Outlook, SharePoint)
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SOP & Documentation Design
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PDF & Job Aid Development