Case Studies
Welcome to the collection of my case studies in learning systems and instructional design. This is where I share my journey in creating performance-driven learning experiences. Each case study represents a unique challenge and the innovative solutions that were implemented to address them.
Case Study 01: Sending Emails & Calendar Invites with Confidence
Tools: Articulate Rise 360 · Scenario-Based Learning · Microlearning
Focus: Performance Support · Workplace Communication · Software Training
A scenario-based microlearning experience designed in Articulate Rise 360 to reduce common communication and scheduling errors in Microsoft Outlook. This project focuses on improving on-the-job performance through clear email structure, effective calendar invites, and applied practice—helping employees communicate more confidently and reduce missed or misaligned meetings.
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Outcome: Learners practice realistic workplace scenarios and leave with a repeatable checklist for sending clear emails and reliable calendar invites.
Case Study 02: Rapid Performance Support for Emails & Calendar Workflows
Canva · Job Aid Design · Performance Support
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Focus: Performance Support · Workplace Communication · Software Training
A rapid performance-support solution designed as part of a final-round interview exercise for a distributed organization in the maritime and logistics industry. This project focused on enabling immediate adoption of standardized Microsoft 365 email and calendar workflows through clear, task-based guidance. Using a visual slide deck and a one-page quick reference guide, the solution prioritized speed, clarity, and just-in-time usability to reduce errors and support confident execution in time-constrained environments.
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